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» Products & Services » » Medical Affairs » Medical Affairs Excellence

Medical’s Road Map for Social Media Success in Immunology

ID: POP-360


Features:

11 Info Graphics

29 Data Graphics

310+ Metrics

1 Narratives


Pages: 48


Published: 2023


Delivery Format: Shipped


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
In the age of social media, Medical Affairs groups within Immunology organizations have a unique opportunity to connect with healthcare providers, thought leaders, patients, digital opinion leaders, and other key stakeholders. However, Medical Affairs leaders need to identify the right structure, activities, content mix and KPIs to successfully engage with stakeholders through social media.

Best Practices, LLC conducted benchmarking research to develop a roadmap for Medical Affairs’ social media success in Immunology. The report explores current trends and success factors in leveraging social media to educate the immunology market effectively. It delivers benchmarks around the structure, activities, content sharing policies, stakeholder collaborations, content review committees, omnichannel integration, and key performance indicators.

Industries Profiled:
Pharmaceutical; Biotech; Medical Device; Manufacturing; Consumer Products; Diagnostic; Communications; Medical; Biopharmaceutical; Health Care; Consulting


Companies Profiled:
AbbVie; Avidity Biosciences; AstraZeneca; Baxter Healthcare; Bayer; BIAL; Boehringer Ingelheim; Boston Scientific; Complete HealthVizion | An IPG Health Company; Dompé; DURECT Corporation; Eisai; Elevation Oncology; EMD Serono; Ethicon Endo-Surgery Inc.; Gossamer Bio; Grifols; Hoya Vision Care; Janssen; LEO Pharma; MedVal Scientific Information Services; Merck KGaA; Merck Sharp & Dohme; Merz Pharma; Merz Aesthetics; Myovant Sciences; Nobel Biocare; Novartis; Novartis Oncology; Novo Nordisk; PRECISIONscientia; Servier; Supernus; Takeda Pharmaceuticals; Teva Pharmaceutical Industries Ltd; UCB Pharma

Study Snapshot

Best Practices, LLC engaged 48 Medical leaders from 36 biopharma companies in this benchmarking research using an integrated framework to examine current trends and future directions to construct the roadmap for social media success under Medical Affairs auspices. For Immunology therapeutic area-specific insights, two specific segments were investigated in this study: Responses from 10 social media leaders at 10 Immunology organizations were analyzed against the rest of the total benchmark class.

Key topics covered in this report include:

  • Social Media Structure and Management in Immunology
  • Social Media Activities
  • Social Media Omnichannel Integration in Immunology
  • Social Media Message Characteristics and Performance Measurement
  • Social Media Innovation in Medical
  • Social Media Content and Sharing Trends in Immunology

Key Findings

Select key insights uncovered from this report are noted below. Detailed findings are available in the full report.

  • Social Media Accounts: The consensus is that multiple avenues of outreach are most effective: The social scorecard shows multiple accounts maintained by the entire Immunology segment and 68% of the rest of the benchmark class.
  • Immunology Content Re-sharing: More than three-fourths of Immunology groups do not reshare unaffiliated accounts social content.
Table of Contents

Sr. No.
Topic
Slide No.
I.
Section 1: Executive SummaryPg. 3-14
II.
Section 2: Social Media StructurePg. 15-21
III.
Section 3: Social Media ActivitiesPg. 22-34
IV.
Section 4: Social Media Omnichannel IntegrationPg. 35-41
V.
Section 5: Social Media Message Characteristics and Performance MeasurementPg. 42-47
VI.
About Best Practices, LLCPg. 48

    List of Charts & Exhibits

    I. Social Media Structure

    • Geographic span of responsibility of Immunology organizations
    • Social media account quantity of organizations – Immunology segment vs. Rest of the benchmark class
    • Range of multiple social media accounts
    • Separation of social media accounts – Immunology segment vs. Rest of the benchmark class
    • Share of social media account ownership
    • Medical Affairs’ vendor utilization for social media activities – Immunology segment vs. Rest of the benchmark class

    II. Social Media Activities

    • Most utilized social media platforms by Medical Affairs groups – Immunology segment vs. Rest of the benchmark class
    • Target audiences for Medical’s social media activities – Immunology segment vs. Rest of the benchmark class
    • Involvement level of Medical Affairs in social media initiatives – Immunology segment vs. Rest of the benchmark class
    • Goals for Medical Affairs group’s social media efforts – Immunology segment vs. Rest of the benchmark class
    • Proactive vs. reactive social media interactions over time
    • Proactive social media activities for Medical – Immunology segment vs. Rest of the benchmark class
    • Effectiveness of social media platforms for conveying therapeutic/disease state information, on-label clinical study data, and clinical study data for a new or expanded indication
    • Effectiveness of social media platforms for posting information on new scientific papers/abstracts, sharing posts from KOLs/DOLs/thought leaders, and sharing industry commentary
    • Effectiveness of social media platforms for sharing commentary from groups such as patient advocacy groups
    • Effectiveness of conveying therapeutic/disease state information, on-label clinical study data, and clinical study data for a new or expanded indication in engaging each target audience
    • Effectiveness of posting information on new scientific papers/abstracts, sharing posts from KOLs/DOLs/thought leaders, and sharing industry commentary in engaging each target audience
    • Effectiveness of commentary from community groups in engaging each target audience

    III. Social Media Omnichannel Integration

    • Platforms on which Medical conducts omnichannel activities for social media
    • Medical group’s strategy for handling misleading or non-compliant information on social media
    • Medical’s content re-sharing policies on social media – Immunology segment vs. Rest of the benchmark class
    • Types of content re-shared from other (unaffiliated) accounts by Medical Affairs
    • Organizational structure used by Medical Affairs to engage in omnichannel activities

    IV. Social Media Message Characteristics and Performance Measurement

    • Presence of committees for specifically reviewing social media content from a Medical compliance lens – Immunology segment vs. Rest of the benchmark class
    • Percentage of brand-oriented, molecule-oriented, and disease state-oriented social media posts
    • Percentage of Medical Affairs group’s social media posts which are primarily graphic, contain a mix of both graphics and text, and are primarily text – Immunology segment vs. Rest of the benchmark class
    • Effectiveness of each key performance indicator for measuring the success of Medical Affairs group’s social media engagements – Immunology segment vs. Rest of the benchmark class
    • External stakeholders that contribute to the development of content for Medical Affairs group’s collaborative social media activities – Immunology segment vs. Rest of the benchmark class